Privacy Policy & Terms of Service

1. Who We Are

Tempo Tuition is a music education service operating in Bristol and the surrounding areas. We connect students with qualified music tutors for lessons in guitar, piano, singing, and other instruments.

2. What Information We Collect

When you enquire about or book music lessons with us, we collect the following information:

• Personal details: Name, email address, phone number
• Location information: Postcode and approximate geographical location
• Learning preferences: Instruments of interest, experience level, learning goals
• Age information: To match you with appropriate tutors and teaching styles
• Any additional notes you provide about your musical goals or requirements

3. How We Use Your Information

We use your personal information for the following purposes:

• To match you with suitable music tutors in your area
• To share your details with approved tutors who can provide the lessons you need
• To communicate with you about your enquiry and potential lessons
• To improve our service and understand demand in different areas
• To comply with legal obligations

4. Data Sharing

We share your information with:

• Approved Music Tutors: We share relevant details with vetted, qualified tutors who can provide the lessons you're looking for
• Service Providers: Email services for communications and secure data storage providers
• Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties or use it for marketing purposes beyond our own services.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We retain your information only as long as necessary to provide our services or as required by law. All our tutors are required to handle your personal information in accordance with GDPR requirements.

6. Your Rights Under GDPR

As a UK resident, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

7. Cookies and Website Data

Our website may use cookies to improve your browsing experience. These are typically used for functionality purposes and to remember your preferences. You can control cookie settings through your browser.

1. Service Description

Tempo Tuition provides a connection service between students seeking music lessons and qualified music tutors. We facilitate introductions but do not directly provide the music lessons themselves.

2. Tutor Arrangements

Once we connect you with a suitable tutor, lesson arrangements, scheduling, payments, and policies are managed directly between you and the tutor. We carefully vet our tutors, but each operates as an independent contractor with their own terms and teaching methods.

3. Enquiry Process

By submitting an enquiry through our website, you consent to us sharing your information with appropriate tutors in your area. There is no obligation to proceed with lessons after making an enquiry.

4. Accuracy of Information

You agree to provide accurate and complete information when making an enquiry. This helps us match you with the most suitable tutors for your needs.

5. Limitation of Liability

Tempo Tuition acts as an introduction service. We are not liable for the quality of lessons, tutor conduct, payment disputes, or any issues arising from the direct relationship between students and tutors. However, we are committed to working with reputable, qualified professionals.

6. Modifications

We reserve the right to modify these terms and our privacy policy at any time. Significant changes will be communicated via our website.